At TRYCITY, your satisfaction is our top priority. We believe in delivering high-quality products and a smooth shopping experience. Please review our policy before making a purchase.

1. Return Eligibility Window

  • Eligible items can be returned within 7 days of receiving your order.
  • Returns requested after 7 days will not be accepted.

2. Conditions for Returns

  • Be unused, unworn, and unwashed.
  • Be in their original packaging with all tags and labels attached.
  • Be free from any damage, stains, or alterations.

3. Non-Returnable Items

  • Items marked as “Final Sale” or “Non-Returnable”.
  • Customized or personalized products.
  • Gift cards or store credits.
  • Discounted products purchased during clearance or promotional sales.

Note: For size or quality issues, exchanges are allowed, but refunds will not apply in these cases.

4. How to Initiate a Return

  1. Email us at trycityclothing@gmail.com with:
    • Your order number.
    • Reason for return.
  2. Wait for a Return Authorization Number and instructions.
  3. Do not send products back without prior approval.

5. Return Shipping

  • If the product is defective, damaged, or incorrect, TRYCITY will cover return shipping costs.
  • For all other reasons, the customer is responsible for return shipping charges.

6. Refund Process

  • Once the returned item is inspected and approved, a refund will be issued within 7–10 business days to your original payment method.
  • Shipping charges are non-refundable.

7. Exchanges

  • For exchanges, email us with the product you wish to receive in exchange.
  • If the new item is higher in price, you will pay the difference.
  • If the new item is lower in price, we will refund the difference.
  • Standard shipping charges apply on exchanges.

8. Contact Information

📧 Email: trycityclothing@gmail.com
🏢 Address: TRYCITY, Ward No. 136, Govandi, Mumbai, Maharashtra – 400043